FAQs

• I have an issue in my apartment that needs maintenance.
  Please click Work Order
• What should I do in an emergency?
  In case of fire or flood or other major emergencies, please dial 911. Other maintenance emergencies can be reported to our 24 hour maintenance emergency line at (555) 555-4535
• Who pays for repairs in my unit?
  You will only be billed for repairs if the repair was a direct result of actions that were the tenant’s responsibility.
• What happens when I lose my keys?
  If it is during normal business hours you can come into our offices and, upon verifying identification, receive another set of keys for $5 per key. If it is after hours, you can call the emergency line and we will send a maintenance person to let you into your unit. There is a charge for after hours lock outs.
• Can I really trust the maintenance staff in my unit?
  Coastline Property Management carefully selects, screens and qualifies our maintenance personnel. Most have been with our company for several years! During this time we have not had a single complaint related to our maintenance workers.
  
• Can I get reimbursed for repairs I make on my own?
  Only if initially approved by the maintenance staff.
  
• How long are your leases?
  All leases are for a minimum of one year unless otherwise noted.
  
• Can we sublet?
  No. We do not allow tenants to sublet their apartment
  
• I have a cosigner is that okay?
  No. You must be approved for an apartment on your own merits and creditworthiness.
  
• Do you accept Pets?
  Pets are negotiable. If accepted, additional pet deposits are required.
  
• Can I smoke in my apartment?
  All of the Coastline Property Management properties are smoke free, we do not allow smoking anywhere on the premises.
  
• What is the penalty for leaving my lease early?
  The standard penalty is three months of the rent. We understand that there are instances or emergencies that occur so we take these on a case by case basis.
  
• What do I do if a roommate leaves but I am staying?
  Contact the leasing or property management departments at least 30 days before he/she leaves. Your new roommate must come in to our offices and fill out our rental application to determine whether he/she is a qualified candidate for the rental. The new tenant will be placed on the lease. According to your specific lease, there might be a fee involved. If you are not planning on adding a new rent, you are responsible for the entire amount of rent.
  
• What happens to my deposit if a roommate leaves but I stay?
  Your deposit is a joint deposit that remains with the unit until it is vacated. It is the responsibility of the new tenant or remaining tenant to give back the portion of the deposit to the vacating tenant. If you contact our property management department they can give guidance as to what deductions may apply. We only issue deposit refund checks when all the tenants are moving out.
  
• Methods of payment?
  Check, Cashiers Check, or Money Orders only. Click here to make secure on-line payments on this website.
  
• What is a security deposit?
  Our security deposits are usually equal to a month’s rent. A security deposit is insurance against anything that might go wrong in your unit while you are a resident. After the move-out inspection, we will determine who is responsible to bring the property back to the condition it was in prior to you moving in. If applicable, the security deposit will be returned to you within 10 business days.
  
• Can a security deposit be used for the last month’s rent?
  No. If a tenant has not specifically paid the last month’s rent when he/she moved in, he/she must pay his regular rent during his last month of tenancy. However, a landlord may use the security deposit if the tenant defaults by not paying all of his rent before he moves out.
  
• Is a tenant entitled to notification before a landlord may enter the apartment?
  A 24-hour notice is required and we will always notify you if we are to enter. This notification can be either verbal or written. However, in case of an emergency, the notice requirement may be waived.
  
• If I detect a gas smell, what should I do?
  If you detect a gas leak smell, call SCG&E immediately as they have a gas leak detector. They usually come out to the property quickly (within an hour) The gas leak emergency number is 1-800-815-0083.
  
• I moved in and my phone line does not work?
  If you move in and your phone line does not work or you do not have a working phone jack, have you first discussed the matter with your phone carrier? If you haven't you should do that first. If the problem has not been resolved, then call maintenance and leave two numbers, a number where to reach you (tenant) and the number of the non-working phone line.
  
• I want to install cable or a satellite dish, what should I do?
  Our apartment complexes usually have an approved provider for cable services. Unless otherwise indicated, you initiate the service with them. Under no circumstances are satellite dishes to be installed without prior approval in writing.